Overview
We want your Book Suggestion order to feel thoughtful, curated, and special. This Refund Policy explains when returns, exchanges, replacements, credits, or refunds may be available for purchases made through Book Suggestion.
Because many Book Suggestion products are curated, wrapped, mystery-style, seasonal, or prepared for a specific order, eligibility may depend on the type of product, the condition of the item, and when you contact us.
30-Day Return Window
If you are not satisfied with your order, please contact us within 30 days of delivery at contact@booksuggestion.com. Include your order number, the email address used at checkout, and a short description of the issue.
If a return is approved, we will provide instructions for next steps. Items may need to be returned in the condition received, including books, packaging, and included reader extras when applicable. Shipping costs may be non-refundable unless the issue was caused by an error on our end.
Items That May Not Be Eligible
Some items may not be eligible for return or refund, including:
- items returned outside the 30-day return window;
- items that are missing parts, packaging, or included extras;
- items damaged after delivery due to use, storage, or handling;
- digital products, gift cards, promotional items, or final-sale items;
- subscriptions that have already renewed and entered fulfillment.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, missing an included item, or different from what you ordered, contact us as soon as possible. Please include your order number, photos of the package or damaged item, and a description of the issue.
Depending on the situation, we may offer a replacement, exchange, store credit, refund, or another reasonable solution.
Duplicate Books
If you receive a book you already own or have already read, email us within the return window. When possible, include a list of books you already own or have read so future selections can be better curated.
Approved duplicate-book issues may be handled through an exchange, replacement, return, credit, or another solution based on the order and product type.
Refunds
If a refund is approved, it will usually be issued to the original payment method. Refund timing depends on PayPal, your bank, card issuer, or payment provider. We cannot control processing times once a refund has been submitted.
Original shipping charges, return shipping costs, taxes, fees, and payment processing costs may be excluded from refunds unless required by law or unless the issue was caused by Book Suggestion.
Gifts
If an order was sent as a gift, the purchaser may need to contact us for refund requests. In some cases, we may offer an exchange or store credit for the gift recipient instead of refunding the original purchaser.
Payment Disputes
If you have a concern about an order, please contact us first so we can try to help. Opening a PayPal or bank dispute may delay our ability to resolve the issue directly while the payment provider reviews the claim.
Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date above shows when this policy was most recently revised.
Contact
To request help with a return, exchange, replacement, or refund, contact us at contact@booksuggestion.com.