Overview
This Cancellation Policy explains how cancellations work for Book Suggestion orders, subscriptions, delivery frequency changes, skipped shipments, and related customer requests.
We want subscription management to be clear and flexible. You can request or manage eligible changes through the subscription portal or by contacting us at contact@booksuggestion.com.
Subscription Cancellations
You may cancel an active subscription through your secure subscription management link or by contacting us. To access your subscription portal, visit the Manage Your Subscription page and enter the email address used for your subscription.
Cancelling a subscription stops future renewals. It does not automatically cancel, refund, or recall an order that has already been billed, packed, shipped, or entered fulfillment.
Billing Timing
Subscription changes, skips, delivery frequency changes, address changes, and cancellations should be completed before the next billing or fulfillment date. If a subscription has already renewed, the current order may continue through fulfillment unless we confirm otherwise.
If you believe you were billed in error, contact us as soon as possible with your order number, subscription email, and a short explanation of the issue.
Skipping, Pausing, and Changing Frequency
When available, you may skip a delivery, change your genre, change your shipping address, or change your delivery frequency through the subscription portal. Available options may depend on your plan, subscription status, billing timing, and fulfillment status.
Changes submitted after an order has entered fulfillment may apply to a future shipment instead of the current shipment.
One-Time Order Cancellations
If you need to cancel a one-time order, contact us as soon as possible. We will do our best to help if the order has not yet entered fulfillment.
Once an order has been packed, shipped, delivered, or prepared as a curated or wrapped product, cancellation may no longer be available. In that case, the order may be reviewed under our Refund Policy.
Gift Subscriptions
Gift subscriptions may be managed by the purchaser using the email address associated with the subscription. If you need help cancelling, changing, or updating a gift subscription, contact us and include the purchaser email, recipient name, and any available order or subscription details.
Failed Payments and Account Issues
We may pause, suspend, or cancel a subscription if payment fails, the payment method is declined, account information is incomplete, shipping details are invalid, or we are unable to fulfill the subscription.
Refunds After Cancellation
Cancellation does not guarantee a refund. Refund eligibility is handled under our Refund Policy and may depend on timing, order status, product condition, and the reason for the request.
Confirmation
When a cancellation is completed, you may receive an email confirmation or see the updated status in your subscription portal. If you do not receive confirmation, please contact us so we can verify the status of your subscription or order.
Changes to This Policy
We may update this Cancellation Policy from time to time. The "Last updated" date above shows when this policy was most recently revised.
Contact
For cancellation help, email contact@booksuggestion.com.